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Frequently Asked Questions

Can't find your answer here? Contact us — we respond within 24 hours.

Ordering

How do I place an order?

Browse our collection, click "Add to Cart" on any product you'd like, then head to your cart and click "Checkout." You'll be taken to our secure checkout to complete your purchase.

Can I modify or cancel my order after placing it?

We process orders quickly, so changes may not always be possible. Please contact us as soon as possible after placing your order and we'll do our best to accommodate your request before it ships.

Will I receive a confirmation after ordering?

Yes. You'll receive an order confirmation email immediately after checkout, followed by a shipping confirmation with tracking details once your order is on its way.

Shipping

How long does shipping take?

Orders are processed within 1–3 business days. Standard shipping takes 5–7 business days after dispatch. Express shipping (2–3 business days) is available at checkout. See our Shipping Information page for full details.

How do I track my order?

Once your order ships, you'll receive a tracking number by email. Use it on the carrier's website to follow your package in real time. Allow up to 24 hours for tracking to activate.

Do you ship internationally?

We currently ship within the United States only. International shipping is something we're actively working on — stay tuned.

Returns & Exchanges

What is your return policy?

We offer a 30-day return window from the delivery date. Items must be in original, unused condition. Visit our Return Policy page for full details and instructions.

How do I start a return?

Simply contact us with your order number and reason for return. We'll send a prepaid return label within 1 business day. No complicated forms required.

My item arrived damaged. What do I do?

We're sorry to hear that. Please contact us within 7 days of delivery with a photo of the damage. We'll arrange a replacement or full refund right away — no need to return the item.

Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and other payment methods presented at our secure checkout. All prices are in USD.

Is my payment information secure?

Absolutely. All payments are processed through our PCI-compliant checkout using TLS encryption. We never store your full card details on our servers. Your data is safe with us.

Still have questions?

We're here to help. Send us a message and we'll get back to you within 24 hours on business days.

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